Air passengers seek legal rights, put safety first

Chennai: Worried by increasing aviation near-misses and poor airline services, a consumers’ body is drafting “legal rights” for air passengers which it hopes the Centre will enact into law.The Air Passengers’ Association of India (APAI) today alleged many pilots, especially foreign pilots, and cabin crew were poorly trained and said airlines must be forced to follow global safety norms.
“The increasing number of complaints from air passengers has exposed the need for… legal rights to help them claim compensation for deficiencies,” APAI president D. Sudhakara Reddy said.The draft guidelines, similar to European law, will be ready by April. “We have given it to some aviation experts for feedback…. We will submit it to the Union consumer affairs ministry to enable it to be legislated.”
15/03/06 Telegraph

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