Delayed flights: Indian told to compensate four passengers

New Delhi: The Delhi Consumer Disputes Redressal Commission has ordered Indian Airlines to compensate four passengers who were stranded at Indore, holding the airlines guilty of ‘‘deficiency of service.’’
As per the complaint, on September 2002, R L Gupta, Manoj, Renu and Murti Devi reached Indore airport to catch a flight to Delhi, only to be informed that it was seven hours behind schedule. The passengers alleged that the they were not informed about the delay.
At a district consumer forum, where the matter came up, the airlines had placed the blame on its Delhi-based agents, BPL and Lords Travels Pvt Ltd.
The district forum had awarded the compensation to the complainants, which was appealed by the airlines with the state commission. However, the Commission, awarding Rs 24,000 as compensation to the four passengers, rejected this argument.
15/04/06 Express News Service/Delhi Newsline

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