Air Deccan chief says he's sorry

Mumbai: Indian aviation industry is on an upswing. But with airports in India not capable of handling the increasing flight traffic, delays and cancellations are now quite common. And the passengers are losing their cool.
Reacting to public ire, Chairman, Air Deccan, Captain GR Gopinath, said, "The problem faced by the passengers is unpardonable and I sincerely apologise for the inconvenience."
Captain Gopinath found himself on the back foot when instead of being questioned about his upcoming IPO, he faced a barrage from angry journalists, who were also passengers on a Deccan flight that failed to take off on time.
Once the situation came under control, Captain Gopinath came up with some answers: "We will not fly if there is a technical problem no matter what. Even if our passengers demand so," he said.
"Internationally, I've seen even murkier instances with Spice Jet, Ryan Air and others, where even passengers have held a whole airport to ransom. But at times the passenger too needs to be reasonable," COO, Air Deccan, Warwick Brady said.
12/05/06 George Koshy/CNN-IBN

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