Indian airline battles to be fought on the ground

Press Release
The Centre for Asia Pacific Aviation

Centre for Asia Pacific Aviation predicts competition in India’s aviation sector will intensify in the areas of punctuality and customer services. Airlines are waging an intense tussle on fares to grab market share which are now at historic lows, but the competitive battle will be won or lost in customer retention a key focus of our LCC Symposium next month in Mumbai, said Kapil Kaul, the Centre's CEO of Indian Subcontinent and Middle East.
India's airports are congested and delays are commonplace. The winning airlines will be the ones that can build customer loyalty and deliver services and low prices that passengers will want to use again and again. At the coming LCC Symposium, a key message will be to regulators to establish punctuality reporting, so customers particularly those traveling on business can compare arrival and departure on-time performance between airlines, said Mr Kaul.
The Symposium will cover issues including international and domestic market prospects, as well as the potential viability of long-haul low cost models serving the Indian Subcontinent region.

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