Qatar Airways chooses HITIT's CRANE 4C customer relations system

To raise customer satisfaction levels and improve the effectiveness and efficiency of the Customer Relations Department, Qatar Airways has implemented a new agreement with HITIT Computer Services for HITIT's CRANE 4C (Customer Affairs) Software System.
The new CRANE 4C System is designed to automate Qatar Airways' day-to-day operations - mainly to deal with the management of customer complaints. Other features include managing inquiries, analysing data, reporting on problems, volumes and trends, and keeping track of costs in compensation awarded.
Qatar Airways is one of the fastest growing airlines in the world, operating a young and modern fleet of 49 all-Airbus aircraft to 70 destinations across Europe, Middle East, Africa, Indian subcontinent and Far East.
27/09/06 AME Info (press release), United Arab Emirates

To Read the News in full at Source, Click the Headline