Airlines industry owes 349 mn pounds in delay compensation

London: Airline industry owes business class travellers 349 million pounds in compensation for delayed and cancelled flights every year along with increased demand for seats in that class in flights to India, Middle East and China, a global travel information company said today.
The increase, touching a five-year high in travel, has led to many airlines facing late-flights lawsuit as per regulations imposed by the European Union last year, according to the global travel information company OAG.
Under the rule, travellers from any EU airport are entitled to compensation ranging from 250 euro to 600 euro depending on the length of the delay and the destination. But quite often, no claims are made as the airlines have made the procedure legally complicated.
The number of compensation cases also highlights the fact that the industry has failed to deliver service either on time, or at all, 30 per cent of the time.
30/10/06 Zee News

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