Indian gets tech-savvy to beat rivals

New Delhi: As part of efforts to improve its passenger interface and services, Indian has inked a deal with two travel technology firms — Amadeus and Galileo for upgrading its ticket booking and transaction services.
That's not all. The airline is also in dialogues with companies for introducing Live TV feed on all its flights, starting next year. "We are on a technology high now," said Indian Airlines chairman Vishwapati Trivedi.
"The decision to go on the Amadeus GDS system will itself see our load factors improve by 5-10%," he said.
With the Amadeus tie-up, travel agents and bookers on the Amadeus system in India can directly book all Indian domestic flights.
The airline has already initiated talks with Doordarshan for a direct-to-home (DTH) facility inside its aircraft. "Our idea is to show passengers Live TV rather than pre-recorded programmes. So, if a passenger was watching cricket before reaching the airport, he can continue watching the game inside the aircraft," Trivedi said.
17/11/06 Times of India

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