Indian on a charm offensive

New Delhi: Indian Airlines is all set for a face-lift. The cabin crew’s traditional sari uniform may give way to trendier skirts or trousers and frequent flyers could be welcomed on board personally by name. You could also check in and even get your luggage checked in from home.
The airline is also revamping the interiors of the new aircraft joining its fleet.
For its new uniform the airline is trying out a host of designers and will take a final call soon. To improve customer relations, the airline will soon put in place a passenger services software that will enable it to identify not just frequent flyers but even passengers who have flown the carrier just once.
The latest software solution will also allow passengers to check in and print boarding passes from home or office besides allowing them to check in baggage by printing a baggage tag.
09/11/06 Bipin Chandran/Business Standard

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