KLM to pay Rs 1.16-crore compensation

New Delhi: In a decision against an international airlines, National Consumer Commission directed KLM Royal Dutch Airlines to pay Rs 1.16 crore compensation to three gold jewellery exporters whose consignments were released by airlines officials on the basis of forged documents in UK.
Upholding the airline guilty of deficiency in service for delivering goods without verification of the required documents, Commission president Justice M B Shah and member Rajyalakshmi Rao said: "In case of loss of goods or delivery to wrong person or delay in the delivery, presumption would be of negligence on the part of carrier, as per the settled law."
The release of consignment by the carrier or its agent was totally unjustified.
13/11/06 Rahul Chhabra/Times of India

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