Australian passengers will now be talking to BA staff in India

British Airways announced yesterday afternoon that it would be transferring all Australian calls to the airline’s wholly owned subsidiary in Delhi.
The transfer of these calls to CallBA will allow for a greater consolidation of resources and expertise that a specialised call centre can offer. This is a result of several introduction and upgrading initiatives in the past few months that would mark some significant changes in the way that British Airways services would be provided.
British Airways customers will now be able to book, choose their seat allocation, check-in and print boarding passes online. This, along with the up-to-date information on flight services mean that British Airways customers will be treated to the most efficient, state-of-the-art services.
These changes will be taking effect from February 2007
06/12/06 e-Travel Blackboard (press release), Australia

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