Cancellation is labour lost for tickets booked

Mumbai: A 60-year-old Delhi travel agent was denied refund of an air ticket, which he tried to cancel just three minutes after booking it. To be fair, the airline had clearly mentioned a non-refund clause on its website.
He has been trying to get a refund for four months now.
On the stringent policy, a spokesperson of the airline said: "Once you book, you can't get out of it. " Elsewhere, in Mumbai, a 37-year-old mediaperson said he booked and then cancelled a ticket online, a month ago. While it too had a non-refund clause, he was entitled to refund of taxes and fuel surcharge. He is still waiting.
Not all tickets though come with a non-refund clause. While most airlines return online bookings on the internet itself, some like Jet Airways do not. Passengers cannot cancel, refund or change travel dates on the internet; they must approach Jet Airways' ticket offices.
Some like low-cost carrier SpiceJet do not refund the money at all—the airline makes a credit shell of the booking amount, minus Rs 600, which the passenger can use for any SpiceJet flight in the next one year.
02/12/06 Rucha Biju Chitrodia/Times of India

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