Consumer Commission orders airlines to pay compensation for delays

In a relief to passengers, who are left stranded at airports owing to flight cancellation and delays due to technical snags, State Consumer Commission has held that airlines operating from Delhi will have to pay a compensation of Rs 10,000 each to domestic travellers if the delay exceeded two hours.
"Every airline operating from Delhi shall pay a minimum compensation of Rs 10,000 to every domestic passenger in case there is delay in departure and arrival of two hours or more than the schedule time," Justice J D Kapoor, President of the Commission, said in a common order.
The Commission also ordered that all the affected passengers of international flights would be paid Rs 20,000 each as compensation.
24/12/06 India Daily, US

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