Baggage loss bane of air travel

Pronab Sen and wife Sumitra were travelling from New York to Calcutta by British Airways (BA) on December 6. As the airline’s connecting flight from New York to London was delayed, the couple missed the scheduled flight and was put on an Air-India flight.
“BA officials had promised that our luggage would reach us on time. But of the three registered bags two reached three days later and another after eight days,” said Sen. “Worse, a number of items including chocolates and saris were missing,”
A letter to the airline remains unanswered.
Joydeep Mukherjee, an NRI travelling from New York to Calcutta on the same airline three days later, had a similar experience. His flights were on time, but a part of his luggage went missing.
These are no stray cases. Bags, or items that otherwise would be carried as cabin baggage, going missing has become the bane of air travel.
“Several cases against airlines — involving loss of baggage and consignments — are pending with the state consumer disputes redressal commission,” said Prabir Basu of Bengal Federation of Consumer Organisations.
03/01/07 Sanjay Mandal/The Telegraph

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