DGCA steps in to ease passengers` fog woes

New Delhi: A DGCA letter, issued on Tuesday to all airlines, DIAL and AAI, lays down the following measures in the event of delays due to fog:
>Air Traffic Control (ATC), Delhi, shall update on an hourly basis its Mumbai, Kolkata and Hyderabad counterparts about fog and traffic conditions to enable airlines to plan flights to Delhi.
>Flights to Delhi that are diverted to nearby airports will get priority on their return to Delhi.
>All airlines shall post a senior officer round the clock with the Delhi airport for helping passengers and for coordination with the ATC.
>Airlines will monitor the fog outlook issued by the Indira Gandhi International Airport's meteorological department
The letter lays down the following instructions for passenger convenience:
>Airlines will provide the airport with hourly updates of the status of each flight to and from Delhi.
>Airlines will announce security checks and boarding instructions for flights in a manner that prevents crowding of the security cleared areas. Passengers will only be made to proceed for security check once their flights are ready to depart.
>Airlines will have to ensure help to passengers whose flights are delayed/cancelled. Adequate staff has to be ensured for this.
>Frequent announcements will be made on flight status through the DIAL public address system.
>DIAL will give out regular press updates on the status of fog and aircraft movement.
04/01/07 Ajai Shukla/Business Standard

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