Singapore Airlines in talks to move call centers

Singapore: Singapore Airlines said Thursday that it plans to move call- center services out of the United States, Canada, Australia and New Zealand to save costs.
The carrier is in talks with Wipro, the third-biggest Indian software company, to take over the services, which include reservations, within this year, Singapore Airlines said in a statement. The airline, which employs 145 people in the call centers, has yet to determine how many will be dismissed, retained or redeployed, a company spokesman, Stephen Forshaw, said.
Singapore Airlines may join carriers like Qantas Airways, which are relocating work to India, where labor costs are a tenth of American salaries.
The carrier needs to cut expenses after its net income fell 15 percent to 293 million Singapore dollars, or $190.5 million, in the three months ended September, the sixth quarter of profit drop in seven as higher fuel costs eroded gains from increased travel demand.
18/01/07 Kyunghee Park and Chan Sue Ling/Bloomberg News/International Herald Tribune, France

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