Two airlines to shift call centers to Kenya from India

Two major airlines are planning to shift their call centres to Kenya from India in anticipation of a submarine optical fibre cable being laid on the eastern Africa coast, a senior government official said Friday.
At present, eastern Africa relies on satellites for its international telecommunication needs such as receiving and sending data, which is more expensive than using a submarine optical fibre cable.
The two airlines will set up call centres in Kenya and the government aims to subsidize their telecommunication costs to retain the business, said Bitenge Ndemo, the information and communications permanent secretary. He declined to name the airlines.
Ndemo said that the new investment will create 2,000 jobs in Kenya. The airlines are willing to invest in Kenya because of the quality of the country's human resources, Ndemo said.
24/02/07 The Age, Australia

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Categories: foreign feb 2007