E-ticket error costs tour operator Rs 20,000

New Delhi: Planning to book electronic tickets through a tour operator? Think again as a small mistake in the spelling of a name can give you a nightmare.
This is what happened to Delhi-resident Shubh Chand Jain. On reaching the Palam Domestic Airport he had to face undue delay as tour operator Trip Travel Pvt Ltd had spelt his daughter's name incorrectly while booking for him five Jet Airways tickets for to and fro air journey from New Delhi to Raipur.
Consequently, when Jain went to board the flight, the airline's ground officials refused his daughter permission to board till National Airport Authority of India officials intervened to resolve the matter.
While returning, the same problem surfaced and as a result his flight got delayed.
On filing a complaint, a two member bench of the Consumer Disputes Redressal Forum has ordered the tour operator to pay him Rs 10,000 compensation for deficiency in service.
03/02/09 Indopia

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Categories: Jet Airways Feb 2009