Tuesday, October 18, 2011

Delhi airport opens account with social networking sites

Delhi: After the success of several public and private players going online, the Delhi International Airport Limited (DIAL) launched its official Facebook and Twitter accounts on Monday, aiming to enhance and facilitate passenger convenience.
“We wanted to create an effective channel of communication with our customers, in addition to our already existing means like the feedback forms, information kiosks and email. Facebook and Twitter offer us and our esteemed customers an instant mode of communication and the ability to connect swiftly. Very soon we will be live on other social media platforms as well. Besides providing required information, we intend to send useful updates on airport related facilities, special offers and promotions that we would be undertaking from time to time,” said DIAL CEO I. Prabhakara Rao.
According to an estimate by Facebook, Delhi and NCR combined have around 59 lakh users on Facebook and there are around 3.75 crore Facebook users in the country. Globally, the number has crossed 800 million. More than 50 per cent active users log on to Facebook every day.
18/10/11 Neha Alawadhi/The Hindu
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