Thiruvananthapuram: An aviation ombudsman, on the lines of the one in banking, insurance, and power sectors is on the anvil as a dispute settlement mechanism for flyers.
The Union Ministry of Civil Aviation would involve all stakeholders in setting up the institution. A consultation paper, worked out on the basis of the recommendation of a working group, set up under the Civil Aviation Economic Advisory Council, in 2011, was made available to stakeholders recently.
In view of its sensitive nature to take all concerned into confidence, official sources said the stakeholders had been asked to give their comments on setting up an ombudsman by April 15.
The mechanism had been recommended in view of the rising number of complaints from air passengers, passenger associations, consumer groups, and cargo facility users against deficiencies in service by airlines and airports.
A recent passenger traffic forecast had suggested a surge in air passenger traffic in the country by 2020. The domestic traffic segment was expected to touch 165 million passengers. The number of international passengers from the country would be around 92 million per annum, the forecast said.
13/04/14 S. Anil Radhakrishnan/The Hindu
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The Union Ministry of Civil Aviation would involve all stakeholders in setting up the institution. A consultation paper, worked out on the basis of the recommendation of a working group, set up under the Civil Aviation Economic Advisory Council, in 2011, was made available to stakeholders recently.
In view of its sensitive nature to take all concerned into confidence, official sources said the stakeholders had been asked to give their comments on setting up an ombudsman by April 15.
The mechanism had been recommended in view of the rising number of complaints from air passengers, passenger associations, consumer groups, and cargo facility users against deficiencies in service by airlines and airports.
A recent passenger traffic forecast had suggested a surge in air passenger traffic in the country by 2020. The domestic traffic segment was expected to touch 165 million passengers. The number of international passengers from the country would be around 92 million per annum, the forecast said.
13/04/14 S. Anil Radhakrishnan/The Hindu
