Saturday, April 19, 2014

It's there in the ticket where to board your flight

Despite it being clearly mentioned on their tickets, scores of Air India passengers who have booked their flights in some international-turning-domestic flight, land up at the domestic terminal, only to realise that they have to board their flight from the newly-constructed T2.
On Tuesday, 23 passengers missed their flight. Airport officials said that on an average, more than 10 passengers faced a similar problem.
According to airport sources, such goof-ups have been going on ever since the state-of-the-art Terminal 2 (T2) opened to public over two months ago. All international operations take place at T2. In addition to this, international flights connecting domestic destinations also start from there.
Normally, all domestic flights, including that of Air India, take off from the domestic terminal at Vile Parle. Hence, many passengers who are required to report at T2 end up there.
19/04/14 Shahkar Abidi/Daily News & Analysis
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