Wednesday, July 23, 2014

Service quality at Chennai airport up, survey says

Chennai: The Airports Authority of India may be struggling to maintain Chennai airport, but passenger satisfaction with the new terminals seems to have improved.

An airport service quality survey conducted by Airports Council International shows customer satisfaction index improved for April-June quarter when compared to the first quarter of the year. The airport has been ranked second after Kolkata for quality of service among 11 public sector airports in the country.

The airport has scored 4.30 points on a scale of five when compared to 4.10 in the January-March quarter. Global ranking too improved from 114 to 56.
"The survey shows there is an improvement in quality of service. We are not saying the airport is good. The service may not be perfect but we are managing the terminals well within the constraints," said an AAI spokesperson.
23/07/14 Times of India
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