New Delhi: With the Directorate General of Civil Aviation (DGCA) directing SpiceJet to refund fares and food charges for all its passengers on a Mumbai-Delhi flight, the no-frills carrier on Tuesday acknowledged its failure and promised to "adjust processes" to meet such situations in the future.
However, it also said that budget airlines were "unable at short notice to provide food for everyone on board for logistical reasons as the aircraft are not stocked that way (and) only carry limited quantities of food on board".
SpiceJet became the first airline in the country to be directed by aviation regulator DGCA to refund fares of all passengers after its flight SG-419 was delayed by about five hours on June 16.
The airline was also asked to refund the money it charged from passengers for food and beverages as, according to the laid-down rules, it was supposed to have offered these items for free.
The Boeing 737-800 aircraft (VT-SGO), carrying 172 passengers, including two infants, suffered engineering problems, forcing the pilots to abort take-off.
30/07/14 PTI/NDTV
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However, it also said that budget airlines were "unable at short notice to provide food for everyone on board for logistical reasons as the aircraft are not stocked that way (and) only carry limited quantities of food on board".
SpiceJet became the first airline in the country to be directed by aviation regulator DGCA to refund fares of all passengers after its flight SG-419 was delayed by about five hours on June 16.
The airline was also asked to refund the money it charged from passengers for food and beverages as, according to the laid-down rules, it was supposed to have offered these items for free.
The Boeing 737-800 aircraft (VT-SGO), carrying 172 passengers, including two infants, suffered engineering problems, forcing the pilots to abort take-off.
30/07/14 PTI/NDTV
