Sunday, July 27, 2014

Spurt in public grievances over facilities at airport

Chennai: Air passengers’ reluctance to fly through Chennai airport has certainly become more pronounced over the years, going by available data.
The number of public grievances recorded at Chennai airport has increased over the past two years.
From 83 complaints in 2012, the number had gone up to 89 in 2013. The first five months of 2014 alone have seen 22 complaints, according to information provided by Airports Authority of India (AAI).
Airport director H.S. Suresh said, “The two areas where we receive complaints are lack of cleanliness in toilets and maintenance of trolleys. We are taking steps to resolve these issues.”
Nearly Rs. 6 lakh will be spent to service the 2,800 trolleys at the airport, he said.
Civil aviation minister P. Ashok Gajapathi Raju has come down heavily on AAI officials, over lack of maintenance, and given them a month’s time to upgrade facilities.
27/078/14 Sunitha Sekar/The Hindu
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