Chennai: With more and more passengers arguing that ‘official’ text messages sent by airlines are enough to gain entry into the airport, security staff have taken a stiff stand— posting the circular at the entry gates and pointing mistaken passengers toward it when they have an issue. “I have used the sms and mail combination on my phone to board planes at Mumbai, but when I showed It here at Chennai, the security staff said that I need an e-ticket from the airline or a print out of the ticket,” said Ritwik Manjar, who was flying home, “When I argued, they pointed to the notice pasted there.” The Bureau of Civil Aviation Security had sent a circular just over two years ago, allowing passengers to show e-versions of tickets on their phones, tablets or laptops to gain entry into the terminal. However, an addendum to the rules clearly states that no SMS or partial information (like an invoice from a travel agent or a forward from a friend) would be entertained by security. “Lots of youngsters come late and pressure us to let them in by just looking at their phones. When we tell them SMS is not allowed they show us the mail and don’t give us time to even check the ticket properly. That is why we are insisting on original ticket receipts,” said a CISF official on duty at the airport’s departure level, on Sunday.
18/08/14 New Indian Express
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18/08/14 New Indian Express
