New Delhi: Kingfisher Airlines Ltd has been asked by a consumer court in Delhi to pay over Rs. 45,000 to a family for failing to refund their cancelled tickets even after seven years.
New Delhi District Consumer Disputes Redressal Forum, presided by C K Chaturvedi, asked the company to pay Rs. 45,792 to a Delhi-based family.
The forum's bench, also comprising its member S R Chaudhary, passed the order while noting that even after seven years, the company had not returned a fare of Rs. 20,792 for the cancelled tickets.
"...the complainant has been put to such a harassment and litigation that he is still waiting for return of such small sum of Rs. 20,792. The Opposite Party (airline company) on day one should have offered the fare in court, rather contesting the matter like a suit."
"The complainants were certainly put to inconveniences, harassment by cancellation of flight and to manage again thereafter," it said.
While noting that flight was cancelled due to bad weather, the forum said it was strange that a lame excuse was being taken to deny refund of fare to complainants
22/08/14 PTI/NDTV
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New Delhi District Consumer Disputes Redressal Forum, presided by C K Chaturvedi, asked the company to pay Rs. 45,792 to a Delhi-based family.
The forum's bench, also comprising its member S R Chaudhary, passed the order while noting that even after seven years, the company had not returned a fare of Rs. 20,792 for the cancelled tickets.
"...the complainant has been put to such a harassment and litigation that he is still waiting for return of such small sum of Rs. 20,792. The Opposite Party (airline company) on day one should have offered the fare in court, rather contesting the matter like a suit."
"The complainants were certainly put to inconveniences, harassment by cancellation of flight and to manage again thereafter," it said.
While noting that flight was cancelled due to bad weather, the forum said it was strange that a lame excuse was being taken to deny refund of fare to complainants
22/08/14 PTI/NDTV
