Mumbai: There seems to be no respite for Air India flyers from long delays. Snag-prone Dreamliners have added to flyers' woes after crew shortage and an Airbus A-320 shortage had delayed flights in the past few months.
AI's Mumbai-Bangkok flight was delayed by almost five hours as the Dreamliner supposed to fly 160 passengers to the Thai capital developed a snag on Wednesday morning. Engineers spent hours trying to repair the aircraft. The airline then arranged for another Dreamliner, which took off around 6am.
Passengers complained of ''insensitive'' handling by the airline. A passenger said they spent hours at the boarding gate as there was no information when the aircraft would leave. "AI did not serve anything to the harried passengers, which included senior citizens and foreigners. At 5am, they sent few crates of water though there were many of us," said a passenger.
26/11/14 Saurabh Sinha/Times of India
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AI's Mumbai-Bangkok flight was delayed by almost five hours as the Dreamliner supposed to fly 160 passengers to the Thai capital developed a snag on Wednesday morning. Engineers spent hours trying to repair the aircraft. The airline then arranged for another Dreamliner, which took off around 6am.
Passengers complained of ''insensitive'' handling by the airline. A passenger said they spent hours at the boarding gate as there was no information when the aircraft would leave. "AI did not serve anything to the harried passengers, which included senior citizens and foreigners. At 5am, they sent few crates of water though there were many of us," said a passenger.
26/11/14 Saurabh Sinha/Times of India
