A top official from the national airline of India believes passengers may start choosing to fly to and from Dubai with Emirates rather than his carrier because Terminal 1 at Dubai International Airport is too congested.
Emirates has the exclusive rights to Terminal 3 at the airport, with other major international carriers operating from Terminal 1 and Terminal 2. However, Melwin D’Silva, Air India’s regional manager for the Gulf, Middle East and Africa, told 7DAYS he thinks Terminal 1 is “too congested”. And D’Silva believes that flyers “may start picking Emirates over Air India because passengers have begun caring more and more about their [airport] experience.”
Air India runs 175 flights per week to the UAE, about 100 of which are to Dubai. D’Silva said: “We have already seen a rise in preference for our Air India Express flights, which land at Terminal 2 and they are able to get out much faster. So the overall experience does matter.” D’Silva said Terminal 1 has to have “better crowd management”. He said:?“With Dubai growing at the rate it is, they need to have more counters and staff to regulate the flow of passengers.”
29/03/15 Megha Merani/7 Days in Dubai
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Emirates has the exclusive rights to Terminal 3 at the airport, with other major international carriers operating from Terminal 1 and Terminal 2. However, Melwin D’Silva, Air India’s regional manager for the Gulf, Middle East and Africa, told 7DAYS he thinks Terminal 1 is “too congested”. And D’Silva believes that flyers “may start picking Emirates over Air India because passengers have begun caring more and more about their [airport] experience.”
Air India runs 175 flights per week to the UAE, about 100 of which are to Dubai. D’Silva said: “We have already seen a rise in preference for our Air India Express flights, which land at Terminal 2 and they are able to get out much faster. So the overall experience does matter.” D’Silva said Terminal 1 has to have “better crowd management”. He said:?“With Dubai growing at the rate it is, they need to have more counters and staff to regulate the flow of passengers.”
29/03/15 Megha Merani/7 Days in Dubai
