A Kharghar couple have filed a complaint with aviation regulator DGCA against IndiGo Airlines for demanding full flight fare of Rs 9,000 for their two-year-old son. Nidhi and Sanjai Sharma claim that the airline had initially issued a confirmed ticket for their son, Krishna, on a Mumbai-Delhi flight after charging a standard Rs 1,000 fee for infant passengers.
But on the day of the journey, Feb 18, the staff asked Nidhi to produce Krishna's birth certificate to allow him to board the aircraft on the infant ticket. The complaint, sent to DGCA joint-director Lalit Gupta, alleges the airline did not specifically mention the certificate requirement when the Nidhi and Krishna's tickets were booked.
IndiGo, however, said that it had followed all rules and that the primary passenger, Nidhi, failed to bring the toddler's birth certificate, which is required under the aviation norms. Airlines charge only a nominal fee for infant passengers instead of the full fare. "IndiGo converted the infant ticket to an adult one and charged Rs 9,115 just because my wife was not carrying our son's birth certificate. The airline exploited the situation," alleged Sanjai, who works in a steel company. Sanjai was not travelling with his wife and son.
02/03/15 Aditya Anand/Mumbai Mirror
To Read the News in full at Source, Click the Headline
But on the day of the journey, Feb 18, the staff asked Nidhi to produce Krishna's birth certificate to allow him to board the aircraft on the infant ticket. The complaint, sent to DGCA joint-director Lalit Gupta, alleges the airline did not specifically mention the certificate requirement when the Nidhi and Krishna's tickets were booked.
IndiGo, however, said that it had followed all rules and that the primary passenger, Nidhi, failed to bring the toddler's birth certificate, which is required under the aviation norms. Airlines charge only a nominal fee for infant passengers instead of the full fare. "IndiGo converted the infant ticket to an adult one and charged Rs 9,115 just because my wife was not carrying our son's birth certificate. The airline exploited the situation," alleged Sanjai, who works in a steel company. Sanjai was not travelling with his wife and son.
02/03/15 Aditya Anand/Mumbai Mirror
