The regional boss of Air India has said Dubai International Airport’s Terminal 1 is becoming too congested, which he said will begin to favour Emirates which has the entire Terminal 3 operation to itself.
Melwin D’Silva, Air India’s regional manager for the Gulf, Middle East and Africa, said congestion has become an issue at Terminal 1 and airport officials should introduce “better crowd management” in order to get passengers through as quickly as possible.
“With Dubai growing at the rate it is, they need to have more counters and staff to regulate the flow of passengers,” D’Silva told 7Days newspaper.
He said the congestion is so bad that he believes travellers “may start picking Emirates over Air India because passengers have begun caring more and more about their [airport] experience.”
He said the airline had no congestion issues with Terminal 2, where it operates the Air India Express flights.
“We have already seen a rise in preference for our Air India Express flights, which land at Terminal 2 and they are able to get out [of the terminal] much faster. So the overall experience does matter,” D’Silva told the newspaper.
29/03/15 Neil Halligan/Arabian Supply Chain
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Melwin D’Silva, Air India’s regional manager for the Gulf, Middle East and Africa, said congestion has become an issue at Terminal 1 and airport officials should introduce “better crowd management” in order to get passengers through as quickly as possible.
“With Dubai growing at the rate it is, they need to have more counters and staff to regulate the flow of passengers,” D’Silva told 7Days newspaper.
He said the congestion is so bad that he believes travellers “may start picking Emirates over Air India because passengers have begun caring more and more about their [airport] experience.”
He said the airline had no congestion issues with Terminal 2, where it operates the Air India Express flights.
“We have already seen a rise in preference for our Air India Express flights, which land at Terminal 2 and they are able to get out [of the terminal] much faster. So the overall experience does matter,” D’Silva told the newspaper.
29/03/15 Neil Halligan/Arabian Supply Chain
