As existing airlines expand their operations and new airlines fly into the Indian airspace, passenger issues too are on a rise. In 2012, a total of approximately 7,600 passenger complaints were logged against airlines. In 2013, complaints increased 9% to 8,255 and in 2014,19% to 9,780, according to figures from the Ministry of Civil Aviation.
2015 may be worse, with 1,197 complaints already filed in the month of January itself. To be sure, the number is less than a percent of the total 66.42 million passengers who flew locally last year. But seen in absolute numbers, India is doing worse than other countries.
There are currently eight operating airlines in India. The US Department of Transportation last year logged 11,364 complaints against a total of 40 local airlines. "The long-standing issue with the Indian airline industry or any airline industry is a certain level of complacency," said Manoj Chacko, CEO Kuoni Business Travel.
28/03/15 Anirban Chowdhury/Economic Times
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2015 may be worse, with 1,197 complaints already filed in the month of January itself. To be sure, the number is less than a percent of the total 66.42 million passengers who flew locally last year. But seen in absolute numbers, India is doing worse than other countries.
There are currently eight operating airlines in India. The US Department of Transportation last year logged 11,364 complaints against a total of 40 local airlines. "The long-standing issue with the Indian airline industry or any airline industry is a certain level of complacency," said Manoj Chacko, CEO Kuoni Business Travel.
28/03/15 Anirban Chowdhury/Economic Times
