In a case highlighting callousness on the part of an airline company, a passenger was shocked to learn that his Spicejet flight to Chennai from Mumbai which was scheduled on April 2 was rescheduled by about 13 hours, due to change in the airline's summer schedule.
Also, when he asked about the status of his return flight of April 4, he was doubly shocked when the airline executive told him that the flight had already been cancelled, though he did not receive any intimation about it.
Anand Shirali, the aggrieved passenger, has just one question to ask the airline. "If I made the booking about 20 days ago, wasn't the airline management aware that the schedule was going to be changed? I just fail to understand this," he said.
In the aviation industry, the schedules for winter and summer- which are generally the peak tourist seasons- are decided well in advance.
29/03/15 Shahkar Abidi/Daily News & Analysis
To Read the News in full at Source, Click the Headline
Also, when he asked about the status of his return flight of April 4, he was doubly shocked when the airline executive told him that the flight had already been cancelled, though he did not receive any intimation about it.
Anand Shirali, the aggrieved passenger, has just one question to ask the airline. "If I made the booking about 20 days ago, wasn't the airline management aware that the schedule was going to be changed? I just fail to understand this," he said.
In the aviation industry, the schedules for winter and summer- which are generally the peak tourist seasons- are decided well in advance.
29/03/15 Shahkar Abidi/Daily News & Analysis
