Kochi: Even as the fierce sandstorm that swept across West Asia threw flight operations across the Gulf out of gear for three days, the period marked a new chapter in the history of the Kochi-based low-cost carrier, Air India Express. The carrier transported about 19,000 passengers between the affected destinations and Kerala.
According to officials, not even a single flight of the airline from the three airports in the State was cancelled over the three days starting April 1, during which, it operated all its 108 operations to the affected airports and 25 other flights to unaffected areas. Barring a few delays, the airline ensured regularity in services on the back of an airport service management plan with an average occupancy of 180 passengers per flight.
“The new plan was executed after one of our aircraft from Kozhikode was grounded in Dammam owing to the sandstorm. Following this, we put in place a two-level information system by combining the call centre and a dedicated four-member team in each of the airports, who liaised with the passengers and updated them about the revised timings,” said a top airline official.
06/04/15 Hiran Unnikrishnan/The Hindu
To Read the News in full at Source, Click the Headline
According to officials, not even a single flight of the airline from the three airports in the State was cancelled over the three days starting April 1, during which, it operated all its 108 operations to the affected airports and 25 other flights to unaffected areas. Barring a few delays, the airline ensured regularity in services on the back of an airport service management plan with an average occupancy of 180 passengers per flight.
“The new plan was executed after one of our aircraft from Kozhikode was grounded in Dammam owing to the sandstorm. Following this, we put in place a two-level information system by combining the call centre and a dedicated four-member team in each of the airports, who liaised with the passengers and updated them about the revised timings,” said a top airline official.
06/04/15 Hiran Unnikrishnan/The Hindu
