Wednesday, April 01, 2015

IndiGo will charge higher fee for cancellations up to 48 hours before flight

IndiGo has revised its cancellation policy imposing a higher fee on passengers who cancel their tickets 2-48 hours before departure. IndiGo is largest domestic airline with a market share of over 37%.

Earlier there was a flat cancellation fee of Rs 1,500 and Rs 2,000 per person on domestic and international routes respectively.

This has now been amended and now passengers who cancel 2-48 hours before flight will have to forego Rs 2,250 per segment on domestic routes. Domestic tickets cancelled 30 or more days in advance will attract a fee of Rs 1,250 per passenger per segment.

International tickets, which are cancelled 4 hours to seven days before departure, will attract fee of Rs 2,500.

IndiGo will continue its policy of levying a no show charge (where in passengers only get taxes and government fee in refund) if tickets are cancelled within two hours of departure.
01/04/15 Business Standard
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