The national airline, Air India, which has blamed crew shortage for some of its punctuality woes, is now blaming crew members for misusing equipment. In a letter (mid-day has a copy) that has been sent to crew members, they have been blamed for misusing the galley equipment, causing the airline to spend huge amounts on repairing it.
The letter, which bears the signature of an Air India Senior Manager and was sent on July 23, states: “...the galley equipment/ aircraft passenger amenities are not being handled in the appropriate manner by the crew, hence getting damaged, leading to prolonged unserviceable equipment, and further leading to extremely high repair costs.
This also adversely affects the efficiency and quality of services being provided to the passengers.” It goes on the say, “…use of sharp instruments, ballpoint pens has been observed on galley equipment. Henceforth, it would be the responsibility of the crew taking over the galley, to observe and report any damage to the equipment, and bring it to the notice of the CCIC (Cabin crew in charge), and thereafter log in the cabin log.’ -
03/08/15 Neha LM Tripathi/Mid Day
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The letter, which bears the signature of an Air India Senior Manager and was sent on July 23, states: “...the galley equipment/ aircraft passenger amenities are not being handled in the appropriate manner by the crew, hence getting damaged, leading to prolonged unserviceable equipment, and further leading to extremely high repair costs.
This also adversely affects the efficiency and quality of services being provided to the passengers.” It goes on the say, “…use of sharp instruments, ballpoint pens has been observed on galley equipment. Henceforth, it would be the responsibility of the crew taking over the galley, to observe and report any damage to the equipment, and bring it to the notice of the CCIC (Cabin crew in charge), and thereafter log in the cabin log.’ -
03/08/15 Neha LM Tripathi/Mid Day
